Follow Us:

What is WHMCS and How Does it Work?

What is WHMCS and How Does it Work (2)

The WHMCS software suite is an all-in-one client management, billing & support interface for web hosting businesses. By using this tool hosting providers can save countless hours by automating repetitive tasks, in turn allowing you to focus on growing your business. It provides an easy-to-access management interface that provides and manages: customer sign up, service/server provisioning, management and support. WHMCS is perfect for resellers, agencies, and developers looking to streamline or expand their web dependent businesses.

What is WHMCS used for? 

WHMCS is a feature-rich client management solution explicitly crafted for web hosting providers and allows them to integrate a fully functional cart system into their websites. This also allows the visitors to purchase web hosting services under one roof. Moreover, WHMCS is highly recommended and utilized by hosting providers, web agencies, IT professionals, and developers worldwide.

In addition, WHMCS is easily integrated with a range of web hosting services and related applications. So, for instance, when a client purchases any services on a website, it automatically creates a user account for the client to manage their service, collect a payment, and provision the web hosting account on the hosting server. All this makes on boarding fast and straightforward that saves your manual task.

Also Read: What Is Point Of Sale / POS, And How Does It Work?

WHMCS is a complete suite of tools required for client management, including:

  • Billing management
  • Order management
  • Customer support
  • Domain Registration
  • Fraud management
  • Reports generation

Besides configuring a cPanel account, WHMCS also enables businesses to automate provisioning on:

  • Game servers
  • VPS Hosting
  • VPN Accounts
  • Email Accounts,
  • Domains

What are the features of WHMCS?  

Client Management:

WHMCS provides a centralized system for managing client accounts efficiently. It allows hosting providers to easily create, modify, and suspend client accounts and track client details and contact information.

Billing and Invoicing:

With WHMCS, hosting companies can automate their billing processes. It enables the generation and customization of invoices, supports multiple payment gateways, and facilitates the setup of recurring payments. The system also sends automated payment reminders and handles overdue invoices.

Domain Management:

WHMCS incorporates area enlistment and the executives’ abilities. Hosting companies can now offer domain registration services to their clients’ thanks to its integration with domain registrars. It facilitates a streamlined experience for hosting providers and customers by automating domain provisioning, renewal, and transfer.

Support Ticket System:

A support ticket system is built into WHMCS, making it easier for hosting companies and their customers to communicate with one another. It enables customers to submit support requests, monitor the status of tickets, and receive prompt responses. Hosting providers can prioritize, assign, and manage tickets effectively to ensure the timely resolution of client issues. WHMCS Global Services (WGS) provides end-to-end customer support and maintenance and makes sure to resolve problems within the given time frame.

Integration with Control Panels:

WHMCS seamlessly integrates with popular web hosting control panels like cPanel and Plesk. This integration simplifies hosting account management, allowing hosting providers to create, modify, and manage client services directly from WHMCS.

Reporting and Statistics:

Tools for comprehensive statistics and reporting are available in WHMCS. Facilitating hosting providers can investigate client accounts, solicitations, installments, and other fundamental measurements. These bits of knowledge assist with breaking down business execution, distinguishing patterns, and pursuing informed choices.

Customization and Extensions:

WHMCS provides extensive customization options to tailor the system to specific business needs. It offers templates, themes, and API access for developers to create custom modules and extensions, expanding the platform’s functionality.

Also Read: Google Merchant account vs 5 Star Merchant Account

Why should you choose WHMCS?

Automation and Billing

Payment options are a challenge in today’s online businesses, and WHMCS has conquered it. It handles every level of client management like a pro. It enables users to incorporate automation into the billing process, from account creation to invoice generation, payment processing, suspension/termination, and others.

WHMCS allows payment and billing in multiple currencies. And to make the billing smoother, it delivers more than 75 integrated payment methods. With WHMCS, you can:

  • You can create promo codes and coupons.
  • Process refunds directly through invoices.
  • Bill in many foreign currencies.
  • Apply fixed or percentage-based late or overdue fees.


If security is your priority, you should stick with WHMCS without a second thought. It has useful built-in features such as alerts, automatic bans, and security support that offer you the utmost security.

Great Customer Support

When did you last ditch a shopping or purchasing site because of poor customer support? Undoubtedly, customer support is a measure of an online store or any customer-centric business. It can make or break your trust and reputation with all your existing and potential consumers.

Customer support needs to be available all the time and easy to access. With WHMCS, you get both in addition to other benefits. The platform has an automatic ticket support system where customers can raise a ticket anytime. Another factor that drives us as an excellent support system is social integration and the fact that existing staff members can respond to customers’ support.

Custom Development

Every customer has their own needs and expectations. As a service provider, you should offer them what and how they need it. The flexible customization features that WHMCS offers help in achieving the same. You can control your client-management platform and configure the platform as per your needs. The wide array of WHMCS themes, modules, widgets, and multiple language options make it a treasured choice.

Real-Time Domain management

This is a powerful asset for your clients, ensuring they have instant access to critical information. With WHMCS, your clients can register, manage, transfer, and renew domain names depending on the ups and downs in the business.


What about WHMCS Pricing?

WHMCS license pricing depends on the number of active clients you have; as of November 2021, the following are the three packages offered by them;

  • Up to 250 clients per month: $18.95
  • Up to 500 clients per month: $29.95
  • For more than 500 clients per month: $44.95

WHMCS licenses come with a 30-day money-back guarantee! You can test any of the packages you want and get your money back if you are unsatisfied. What more do you need?

You can check out more about WHMCS plans here.

WHMCS increased its prices in comparison to last year. But that is okay because the features it comes with are of paramount importance. The prices can increase; you need to understand the corporate structure to understand why prices rise eventually.

WebPros owns WHMCS. It is a capital group that executes acquisitions in the hosting industry. Companies or businesses that use WHMCS will continue using it, no matter the price. This year WHMCS tried to milk its large majority of users as much as possible.


How to install WHMCS? 

Follow these simple steps to get started with WHMCS:

Step 1: Visit the official website and buy a license for WHMCS. Select a plan based on your client base. You can upgrade the program at any time as per your need.

Step 2: Next, you must purchase a server and install WHMCS. You can choose a server using cPanel / WHM or Softaculous. Refer to the WHMCS installation guide for help.

Step 3: After the installation process, begin with the software configuration. This includes product creation, setting up the panel design on your website, etc.

Step 4: Lastly, integrate WHMCS into your company website. You can also use it as a stand-alone interface for customers to buy domains and other hosting services from your business website.


It’s easy to change your web hosting company with WHMCS. Unsurprisingly, WHMCS is a favorite among resellers because of its outstanding features and intuitive design. Add it to your hosting arsenal today and start transforming your reseller business! 5 Star Processing is the leading provider of an advanced payment platform. This platform is known for its commitment to safety and security. It ensures that all transactions are protected. It is a trusted and reliable solution that has been relied on by many users. The comprehensive security features of this platform are designed to protect every user and transaction. 5 Star Processing uses the latest encryption and authentication technologies to keep all payment information confidential and secure. The high level of security ensures that users are confident and secure and offers a worry-free and seamless experience to businesses and their customers. 5 Star Processing is committed to innovation, ensuring its platform stays at the cutting edge of payment security. Continuous updates and improvements ensure that the platform adapts to changing security standards and stays ahead of potential threats or vulnerabilities. 5 Star Processing is the choice for any business that relies on online transactions. It offers not only a platform but also protection against cyber threats. Its unwavering commitment to security and reliability allows companies to confidently operate digitally.


Send Us A Message



    More Posts