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What is an EPOS System and How Does it Work?

EPOS System

Traditional cash registers work to serve customers at the counter. However, they need help to connect automatically to the more significant sales infrastructure. Today’s firms use EPOS to track inventory, retrieve customer data, and track staff members’ performance and servers. EPOS (electronic point of sale) software puts everything your company needs at your fingertips. With the proper combination of POS equipment and software, you can organize the inventory, manage customer relationships, create reports, close sales, and more.

What exactly is the definition of an EPOS system?

An EPOS (electronic point of sale) is a digitized checkout and a till machine. It comprises hardware, like card readers and terminals for payment, and software to process transactions, monitor inventory, and perform other vital retail tasks. Utilizing EPOS software, you can effectively complete transactions and track retail activities from one device, even if you sell across different sites and channels. The primary elements of an EPOS include hardware, software, and payment functions.

EPOS software

EPOS software allows merchants to see their sales at a glance. If you have the correct system, you can update your inventory rapidly and keep customer information safe. The majority of EPOS programs also include an option for reporting, as well as other integrations from third parties. Specific EPOS platforms, such as the Shopify POS application, can be used on iOS and Android devices. This means that you can accept payments without the need for additional equipment.

The most common EPOS software features are:

  • An easy payment procedure for customers
  • Integration of brick-and-mortar with E-commerce
  • Inventory and order synchronization
  • Out-of-stock alerts
  • Automation and management of purchase orders

EPOS hardware

EPOS hardware are the machines that retailers and customers use for purchasing and selling products. A variety of EPOS hardware is accessible according to the store’s requirements. Hardware is as easy as a card reader with an app for phones to handle orders and take payment. If you want a longer-lasting solution, you could utilize a barcode scanner, a Bluetooth receipt printer, or even a cash drawer. Most retail establishments use a touchscreen EPOS on the counter for fast processing of business credit card transactions. Specific platforms (including Shopify) will also let you use an iPad to manage your shop. The most common EPOS hardware equipment includes:

  • Touchscreen terminal
  • Reader for chip and tap cards
  • Barcode scanner
  • Printer receipt
  • Cash drawer

EPOS payments

From the consumer’s point of view, the most apparent function of the EPOS system is taking payment. Most consumers today expect easy checkout choices, including for small vendors at small pop-up shops or farmers’ markets. When you use the appropriate EPOS, accepting credit and debit cards, mobile payments, and online purchases is possible. Because transactions are all tracked through the same system, the EPOS can make back-office operations much more effective than conventional cash registers.

EPOS system, as opposed to. POS system: Are both the same?

EPOS and POS refer to the same digital payment system with more advanced features than a cash register or shop till. A point of sale is where your purchases are made at your e-commerce or retail shop. A POS system includes hardware and software to take payments, track inventory, send email receipts, and much more. Unlike EPOS systems, however, a POS system can also be operated online.

What is the process behind an EPOS System?

Cash registers that are traditional and contemporary EPOS devices function the same way. The seller makes a purchase, preprocesses the payment, and still tracks the transactions. However, that’s where the similarities come to an end. EPOS software allows you to take payments in person and monitor the sales and inventory without the inconvenience and potential errors in manually generated reports. The system will enable customers to purchase items using various payment options, including credit or debit cards and mobile payments. This enhances the transaction process and allows customers to shop with more payment options. If a shop owner enters details into an EPOS (or scans barcodes), The system determines the amount a consumer must pay. After a transaction has been made and the inventory levels are updated, they will be re-adjusted. The system allows you to handle payments and respond to inquiries about stock and other issues much quicker and more efficiently. Additionally, the EPOS also records customer and sales information. With the most accurate data available, You can pull various kinds of reports anytime. EPOS report data covers the customer’s loyalty and sales data, stock statistics, and employee productivity, which reflect the real-time performance of your business.


The Advantages of having the EPOS till system for retail

There’s a reason retail EPOS devices are becoming commonplace. EPOS systems are becoming the new retail technology, and cash registers are traditionally a thing of the past. There are already many advantages of EPOS. However, let’s take a closer look.

Accept credit cards from any retail store.

Imagine that you’re in the chic shops. You spot an outfit that fits your fashion preferences. However, you need to figure out the fabric or fit. The sales associate you approach who promises you quality fabric and identifies the ideal size. You are convinced and decide that you’re ready to purchase. The salesperson presents you with a mobile card reader. Enter your PIN securely, and then you’re done! You now own the shirt. The finalization of sales at the counter can be accomplished through an EPOS solution, streamlining your customer service and eliminating obstacles for store employees. The EPOS software can be easily integrated into mobile readers for cards, chip pin devices, scanners, and receipt printers. Due to this fact, Food and beverage vendors and event managers are among the early adopters of EPOS.

Also Read: Maverick Payments Review 2023

Take informed business decisions using strong reportage.

When you’ve begun making revenue with EPOS software, you’re bound to be interested in knowing what is working and which isn’t. Which employees sell the most? Which areas are performing well? What times of the day create the most sales opportunities? What kind of client is the most likely to keep coming back? Many EPOS software provide an overview of your company in a summary of in-store and online actions. The most effective systems can also produce retail sales reports, cash monitoring reports, cash flow reports di, schedules, reports on products and financial statements, inventory reports, and others. The typical retail sales report will show exactly how your sales are broken in half.

Success in Omni Channel Selling

How simple is it for customers to shop via your website’s e-commerce? Do they have the option to shop online and pick up their purchases in-store to pick up their assets, for example? A reliable EPOS allows customers to purchase from any place and pick their preferred fulfillment method, delivery, or local pickup. An example would be that a buyer might spot something they are interested in at your store and would like to purchase it; however, there needs to be more stock available. With EPOS software, you’ll be able to swiftly check inventory levels, ship the item directly to your client, and have the shipping cost calculated when they check out. If someone purchased something online but wishes to exchange it with an item in-store? Since all of your inventory is connected with EPOS systems to meet customers’ demands.

Also Read: Bank of America Business Account : An Honest Review

Reduce the time you spend on managing inventory.

A benefit of implementing inventory management using an EPOS is the ability for customers to exchange their items quickly. But what else can EPOS do to improve your inventory management? Forecasting demand is a potential cost-saving and time-saver. A reliable EPOS software will provide recommendations based on recent sales or the seasonality of the product. Additionally, it will inform the user when inventory levels are running low about lead times and your present sales rate. If certain items consistently fail and consume inventory storage, the system will inform you. Each of these tools contributes to the successful management of products. If you’re using the correct EPOS software, sorting products according to kind, seasonality, discounts, and much more is simple.

More sales generated by satisfied customers

This is a typical scenario when your sales representative introduces a new product into sales; their EPOS software will flash with a relevant upsell. The customer is satisfied with the product and chooses to buy it; increasing your order revenue can help EPOS improve sales and increase the satisfaction of customers. Other ways to increase retention EPOS features include automated tax calculation, easy discounting, and SMS or email receipts. Use customers’ positive experiences to develop a list of customers that could be directed toward future promotions.

Improve customer loyalty

When customer lists are created, you’ll have greater chances to mail promotional emails. Using your EPOS software to tailor those email messages to your customers is possible more specifically. Make customer profiles for each online or in-store purchase. Maintain a record of customer contact details such as purchase history, order history, details about shipping, etc. This information can be used to contact your customers directly from your EPOS. You can send an SMS or email to phone customers to inform them of relevant promotions. Offer them loyalty discounts. Use filters to ensure you’re not sending out spam messages by sending irrelevant messages.

Connect to apps and other tools.

Do you think your customers will like live chat? Connecting your EPOS system to an app that allows live chat is easy. Most EPOS platforms can be integrated with apps and tools, giving you all the functions you require. It is possible to incorporate an app specifically designed for loyalty and rewards and use a store pickup and delivery program to set pickup times, control delivery zones in the local area and set the delivery rate.

Be competitive by using innovative technologies for payment.

Most customers want to use the payment method they prefer regardless of whether it’s payments that do not require control and require. By using the correct EPOS, You can control the flow of cash. Accept the most popular payment methods and be aware of what the charges apply to every. However, if your customer wishes to make a payment or make a payment using gift cards, You can accept them. The Shopify payment system is the most efficient method to accept payments online, in person, as well as on-the-go. It’s available in most Shopify EPOS plans, so you can skip long third-party activations and move through setting up and selling more quickly.

Streamline staff management

Each employee has different tasks and requires access to various areas in your EPOS. Managers could need to approve decisions regarding approvals. Warehouse workers may have to monitor the status of deliveries. It’s simple to watch access to deliveries with the appropriate EPOS. It is also essential to monitor the performance of your employees, regardless if it’s sales or in another part of your business. Use your EPOS to establish employee IDs and attribute sales to offer kudos, commissions, or commissions. Through Shopify EPOS, for example, you are able to set different categories of roles and allowances to the actions that employees can perform in the system with no manager’s approval, such as making a change to a price for a product or applying a discount of your choice on a sale.

Different types of EPOS Systems

With the rise in popularity of EPOS systems, so do the choices that retailers have to host their applications. We’ll review three different types of EPOS platforms.

Traditional EPOS

Primarily targeted towards larger retailers, a multi-store EPOS system can be described as an all-in-one solution with a wide range of devices. EPOS solutions like this depend less on an internet connection. This can make them an ideal choice for companies that handle transactions every single day of the day.

Mobile EPOS

Mobile EPOS systems work great for making sales on the go. Install the software on your phone and then purchase a credit card machine, and then you’re set. These devices can be linked to mobile readers for cards and printers, accomplishing many of the functions a traditional EPOS will do.

Tablet EPOS

Tablet EPOS systems function like smartphone EPOS systems. They differ in that tablets are more potent in processing, making them more suitable when starting a business to handle many transactions.

What is the most effective EPOS solution for your retail company?

Be aware of future demands, prices, available features, and ease of use when choosing.

Future and current needs

Look at your current business operations and then consider what you’d like your EPOS system to accomplish. If you’ve got an online website, then you’ll need to ensure that your new EPOS is compatible with your website. Think about the issues you’re having when using your current EPOS, should you even have one. It’s crucial to find an EPOS system that can solve these issues; therefore, figure out what exactly you want the new EPOS to be able to achieve. Consider the reasons you’re switching to technology and then go further. Let’s take a look at where you would like to go. The projected growth of your business will significantly impact your requirements. It is possible that you don’t require particular features right now. However, you’ll rely on them in five to 10 years. Choose a product that you will be able to upgrade and keep using for the foreseeable future effortlessly. Controlling your inventory, ensuring payments and sales, integrated processing of payments, loyalty programs, mobility employee tracking, and fulfillment choices are some of the aspects to consider. Do you require additional add-ons, applications, or devices to help ensure your EPOS performs as you’d like it to?

Prices and features available

Like any other purchase you make for your business, it is important to be required to weigh EPOS’s price with the benefits offered. There will be a budget to stick to, and the EPOS solution you select should fit into it. However, there are many things to take into consideration in determining pricing.

Costs for software

If you pay monthly or annually, you’ll typically pay a charge for software, which varies based on the plan you pick. Select a package with many features, and you’ll have to pay an additional monthly cost. These features may help you save money or earn more significant revenue. Remember that software offers many chances to upgrade later when you’ve got the proper hardware to meet future requirements. There may be a need for a simple plan for the business you’re operating today. However, you’ll need to upgrade to a more level plan when you grow to a larger storefront or add more stores.

Hardware investment

The equipment you purchase depends on the requirements of your business. Prices will differ based on the number of shops and staff members you’ve got as well as the types of payment you’d like to accept. Upgrades to hardware are costly. To reduce this risk, rent equipment at the beginning of your company’s venture.

Payment processing fees

Each time you complete an online transaction, the payment processor will charge you a fee. Your payment amount could differ based on the processor you are using and the payment card you use for your client. A few of the top EPOS companies offer the option of integrated payments. This reduces the possibility of additional costs. It’s the same price on all credit cards so that you can forecast cash flow.

Features that are free and for a fee

Less expensive EPOS Systems may provide free basic reports and fulfillment options. If you have to spend extra money on more advanced options for inventory management, be sure the initial savings aren’t an untrue economic situation.

Ease of use

Solutions to your shop’s inventory and sales issues are fantastic if the staff can utilize them. In determining the ideal EPOS solution for your company, ensure the system is appropriate to your employees’ retail skills degree. For example, if an expert in software development is required to maintain the EPOS system, it may not be a good fit for your local cafe. A further factor of usability to think about is mobility. Some retailers have everything right with connecting an EPOS to a checkout counter. Some, however, would be greatly benefited by the ability to market anywhere customers may be.


Customers’ expectations have increased dramatically in recent years, so retailers must compete. One of the most excellent options for your company to upgrade is to consider investing in the EPOS system. If you’re still using cash registers with traditional methods, now is the time to move into an EPOS system. It will assist you in saving time and money as well as increase the efficiency of your sales. What’s more valuable than an electronic POS system from ConnectPOS? We’re proud of being the top POS solutions that incorporate modern technology, an easy interface for users, and essential options that will quickly elevate the level of your business.

EPOS for retail system FAQ

1.What exactly is EPOS within retail?

EPOS is an acronym for Electronic point of sale. This is a method that retail stores use to manage customer transactions, facilitate payment transactions, and collect customer information. An EPOS additionally helps retailers manage their inventory and track the status of orders.

2. What’s the main difference between EPOS and POS? EPOS or point of sale?

EPOS is an acronym for electronic point-of-sale, and POS refers to the point of sale. Both are a reference to the same tech. They’re digital payment systems that allow companies to accept transactions, communicate with their customers, and keep the data. They are commonly employed in retail shops, restaurants, hotels, and businesses that provide services.

3.What is the reason EPOS is crucial for retail stores?

EPOS is crucial for retail stores as it permits them to swiftly and efficiently complete transactions, monitor the inventory, keep track of customers’ sales and their data, and offer customer service. EPOS also makes it simpler for retailers to manage promotions and loyalty and rewards programs.

4 . What are the examples of EPOS systems?

There are many EPOS software companies in the marketplace. Many of them require additional integration before the actual operation of your company. The most famous examples of EPOS solutions are Magestore POS, Vend, Lightspeed, MicroBiz, TouchBistro, and many more.

5. What’s the purpose of EPOS?

Here are a few functions of EPOS:

  • Accept customers to pay for their invoices using a variety of payment options.
  • Make a receipt for every purchase
  • Handle customer loyalty
  • Reports on inventory and export sales
  • Manage and monitor stock levels as well as inventory across all warehouses

6. What exactly does EPOS cost for this system?

The biggest drawback to using the EPOS method over the traditional till-type POS system is its cost, especially upfront costs, which can significantly deter smaller companies. The cost of a basic EPOS system begins at $1,000. A specific plan for the industry, including numerous back-office functions, will come at around $1,500. When it comes to a more sophisticated system with many terminals, spending more than the $3000 mark is unusual. The cost of implementing the EPOS system is based on several aspects. In the case of Magestore costs, price is only determined by three elements: the number of stores you operate, the difficulty of implementing your system, and the level of assistance you can expect. You will not have to pay charges for building the POS solution. Contact Magento specialists from Magestore now to determine the perfect POS system for your company!

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